Refund policy
Return & Refund Policy – JB Skincare
At JB Skincare, customer satisfaction is our top priority. We take great care to ensure our products reach you in perfect condition. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Returns
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Returns are accepted within 7 days of receiving your order.
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To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
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The product must be in its original packaging with all seals intact.
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Due to hygiene reasons, we cannot accept returns for products that have been opened or used.
To initiate a return, please contact us at support@thejb.com.pk or through our official Instagram/Facebook page. Our team will guide you through the process.
2. Refunds
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Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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If approved, your refund will be processed within 5–10 business days.
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Refunds will be issued through the original payment method or as store credit, depending on your preference.
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Shipping charges are non-refundable.
3. Exchanges
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We only replace items if they are defective, damaged, or sent incorrectly.
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If you need to exchange your product, contact us within 3 days of receiving your parcel with a picture of the damaged or incorrect item.
4. Order Cancellation
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Orders can only be cancelled within 12 hours of placement.
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Once your order has been processed or shipped, it cannot be cancelled.
5. Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used skincare products
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Items bought on sale, bundle deals, or promotions
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Products without original packaging or missing seals
6. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer care team:
📧 support@thejb.com.pk
